KLM
A Journey Full Of Inspiration

INTRODUCTION

Netherlands’ national airline KLM Royal Dutch Airlines was founded on 7 October 1919. It is also part of Air France-KLM and is headquartered in Amstelveen.

KLM is the world’s oldest airline running under the same name serving 33,000 employees. KLM operates passenger flights and cargo services to over 90 destinations.

In May 2004, KLM and Air France merged to form Air France-KLM headquartered at Paris-Charles de Gaulle Airport. Both fly under their individual brand names and Air France-KLM is part of the SkyTeam alliance.
HISTORY

KLM’s first flight was from Croydon Airport, London to Amsterdam on 17 May 1920. Carrying over 440 passengers and 22 tons of freight in 1920, KLM started scheduled services in 1921.

Flights to Amsterdam, Rotterdam, Brussels, Paris, London, Bremen, Copenhagen and Malmö were operated in 1926. In 1929, KLM commenced Intercontinental service to the Netherlands East Indies (Republic of Indonesia).

KLM launched scheduled service to New York on 21 May 1946 and it was of the first European airline to do that. 356,069 passengers were serviced by KLM in 1950. On 25 July 1957, KLM established its first flight simulator for the Douglas DC-7C. It was KLM’s last aircraft with piston engines and trans-polar route from Amsterdam via Anchorage to Tokyo was opened on 1 November 1958.

The Douglas DC-8 jet was introduced in March 1960. The Douglas DC-9 was introduced on European and Middle East routes in 1966. In April 1967, the new terminal buildings at Schiphol Airport were opened and the Douglas DC-8-63 was introduced in 1968. It was the largest airliner of the time with 244 seats. KLM was the first airline to begin the era of widebody jets by opening Boeing 747-200B for service in February 1971.

9,715,069 passengers were carried by KLM in 1980. KLM acquired 20 per cent of Northwest Airlines in July 1989 and started an alliance between the two airlines. In 1990, KLM carried 16,000,000 passengers.

In March and June 2002, KLM publicized it would renew some of its intercontinental fleets and introduce some new fleets.

KLM along with partner Kenya Airways started using the Amadeus reservation system in March 2007.

In September 2010, KLM publicized the integration of passenger division of Martinair within KLM. It was also announced that Martinair will only consist of the cargo division and the maintenance division by November 2011.

SERVICES

World Business Class

KLM World Business Class(WBC) passengers enjoy facilities like 60 inch pitch on all longhaul aircraft and 176 degree angled lie-flat seat. A fully flexible reservation, check-in desks, lounge access, priority boarding and 125% to 175% Flying Blue miles are pre-departure facilities offered for WBC passengers. A three course meal with menus, pre-departure beverages and snacks are offered for onboard passengers.

Europe Select

Europe Select is KLM’s premium product available only on shorter sectors. A 33 inch pitch, a meal service on board, priority boarding, extra baggage allowance, double Flying Blue miles and fully flexible booking are facilities that Europe Select passengers enjoy.

Economy Class

Economy class passengers have a 31? pitch on all long haul aircraft. Snack, freshly prepared sandwiches and alcoholic drinks are offered for free except Champagne.

Economy Comfort Class

Intercontinental flights offer Economy Comfort Class and the additional comfort is in the seats that are up to 35? pitch and get quick disembarkation.

IN-FLIGHT ENTERTAINMENT

Passengers flying in WBC entertain them with 10.4? TV monitor with AVOD, email/text messaging, a privacy canopy, a massage function and laptop power ports, personal reading lamps, leg/foot rests and personal telephones. No in-flight entertainment is offered in short haul European flights on KLM and KLM Cityhopper. In 2010, KLM has introduced AVOD/PTV with a private screen for each seat in Economy Class